H10: it was reported that the paper part of the iv3000 was not separating easily from the plastic film.No further information was provided.The device was used for treatment and was not returned for analysis.We have not been able to confirm a relationship between the event and the device or identify a definitive root cause.As no lot number was provided it was not possible to carry out a device history review.A complaint history review revealed no similar instances in the last three years.A risk management review concluded that without further information the alleged failure mode and any associated harm can not be directly linked to a specific failure mode within the risk file, however it does contains several failure modes which can result in an increased adherence to other materials.No updates to the risk files are required.Probable root cause is that the device has not been stored in accordance with the conditions outlined in the ifu.Environmental issues such as temperature can alter the adhesive nature of the dressings causing them to stick to the backing paper in this way.The users of the reported product are advised to consult the ifu, to prevent future occurrences of the reported issue.This guide provides comprehensive instructions of the operation, use and limitations of the device, including the correct conditions in which the device must be stored.This investigation is now complete, with no corrective actions required.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.Internal complaint reference number: (b)(4).
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