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Model Number 66004009 |
Device Problem
Material Integrity Problem (2978)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/09/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Internal reference number: (b)(4).
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Event Description
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It was reported that, during the routinely dressing changed for patients, a new iv3000 shaped 12x9cm ctn 50 was opened and the dressing was so adhesive that became a mass.Treatment was resumed, with a back-up device.Patient was not injured as consequence of this problem.It was confirmed that there was no delay.
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Manufacturer Narrative
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H3, h6: the batch record was reviewed and it could be confirmed that the products had progressed through a satisfactory release process which involved testing the product against the requirements of the finished product specification.There was also no issue identified during the manufacturing process that could have caused or contributed to the complaint problem a complaint history review on the product family revealed no instances of this kind in the last three years.The instructions for use and risk files, mitigate similar instances to the reported issue with no updates required.The device was used for treatment and was not returned for analysis.We have not been able to confirm a relationship between the event and the device or identify a definitive root cause.It was reported that the dressing was so adhesive that it became a mass when opened.Probable root cause is incorrect storage of the device.Environmental factors such as temperature can alter the adhesive nature of the dressing which can make it more sticky.The device should be stored in the conditions outlined in the ifu to ensure it is in optimum condition for use.The users of the reported product are therefore advised to consult the ifu, to prevent future occurrences of the reported issue.This guide provides comprehensive instructions of the operation, use and limitations of the device, including the conditions in which the device should be stored.This investigation is now complete, with no corrective actions required.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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Manufacturer Narrative
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H3, h6: the batch record was reviewed and it could be confirmed that the products had progressed through a satisfactory release process which involved testing the product against the requirements of the finished product specification.There was also no issue identified during the manufacturing process that could have caused or contributed to the complaint problem a complaint history review on the product family revealed no instances of this kind in the last three years.The instructions for use and risk files, mitigate similar instances to the reported issue with no updates required.The device was used for treatment and was not returned for analysis.We have not been able to confirm a relationship between the event and the device or identify a definitive root cause.It was reported that the dressing was so adhesive that it became a mass when opened.Probable root cause is incorrect storage of the device.Environmental factors such as temperature can alter the adhesive nature of the dressing which can make it more sticky.The device should be stored in the conditions outlined in the ifu to ensure it is in optimum condition for use.The users of the reported product are therefore advised to consult the ifu, to prevent future occurrences of the reported issue.This guide provides comprehensive instructions of the operation, use and limitations of the device, including the conditions in which the device should be stored.This investigation is now complete, with no corrective actions required.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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Search Alerts/Recalls
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