Catalog Number NPFS02000 |
Device Problem
Misassembly by Users (3133)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/17/2021 |
Event Type
Injury
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Manufacturer Narrative
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Internal complaint reference case-(b)(4).
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Event Description
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It was reported that, during set up for a navio assisted pfa, they plugged the navio surgical system us without the monitor plugged in and could not get navio screens turned on.¿no signal detected¿ error screens populated on the monitor after 1 beep and then 4 additional beeps.They did a shut down and restart, same issue.They tried using a different outlet for the power cord, and had the same issue.They tried unplugging the plug inside the navio connected to the fuse box and plugging it into the wall outlet, and had same issue.They contacted robotics support and tried every option possible, and still having the same issue.The procedure was completed with manual instrumentation without significant delays.The patient was not harmed beyond the reported problem.After the case, they plugged the navio into the hallway outlet and somehow, the navio started working.
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Manufacturer Narrative
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The navio surgical system us, part number npfs02000, serial number (b)(6)., intended for treatment was not returned for evaluation.A relationship between the reported event and the device could not be established.A complaint history review for similar reported/confirmed complaints has identified prior events.A review of manufacturing records indicate the device met all specifications upon release into distribution.Refer to the navio surgical system user´s manual, section performing navio surgical system pre-operative setup & administrative procedures, powering the navio surgical system, turning on the navio surgical system for proper power on.The failure mode and associated risk have been anticipated within the risk file.The risk level is still adequate.Although the reported problem was not confirmed through a visual or functional evaluation, factors contributing to the reported symptom may have been associated with a cpu that did not power on.Based on the investigation, the need for a corrective action is not recommended or required at this time.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Search Alerts/Recalls
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