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This report is being submitted to relay additional information and device evaluation.The following sections are being reported: h6: type of investigation codes were added: 4109, 4111 and 3331.H6: investigation findings code was added: 213.H6: investigation conclusions code was added: 4310 and 4315.One (1) impl twist mp-1 5.0 mm 8 mm (1993) was returned for investigation.Visual evaluation of the as returned product identified the implant with mount attached along with one opened outer box/packaging.Signs of use.Based on the evaluation, device malfunction has not occurred.Additionally, there are no existing nonconformance/capa/hhe/d/ie/product holds against the reported product that did or could cause or contribute to the reported event.Monthly post market trending review identified no adverse trends or actionable trends for the reported event or device.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming product.Therefore, based on the available information, the product was within specifications and conforming when it left zimmer biomet.Dhr review was completed for the subject lot number (2019090494).It was confirmed that all operations and inspections were executed as per applicable procedure.No deviations or non-conformances, which could have caused or contributed to the reported event was noted as part of the dhr.Lot was inspected and passed all acceptance criteria by qa.Complaint history review by lot number (2019090494) was performed for similar event using keyword does not disengage/release and no other similar complaint was identified.The reported event could not be recreated when the returned product was functionally tested.The mount was able to disengage with little effort using in-house hand tools.As per the risk management file, the potential cause for the reported event is due to excessive insertion torque.However, the probable causes are not applicable to the reported event since the device malfunction did not occur and the event is unconfirmed through visual and physical inspection.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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