Retainer ring = black customer returned insulin pump for an alleged failed battery and insulin flow block alarms found on (b)(6) 2021.Device passed the self test, displacement test, rewind test, prime/seating test, basic occlusion test, force sensor test, and occlusion test.No unexpected power loss alarms/alerts/anomalies noted during testing.No unexpected prime/fill anomaly noted during testing.Device alarm history does not include event date, unable to confirm prime/filling in alarm history screen.Device successfully downloaded to thus.Failed batt/battery failed alarm (58) was not present in downloaded history on event date.No unexpected power loss alarms/alerts/anomalies noted in history file on event date.The power management graph confirmed the unloaded voltage (ul vlith) and loaded voltage (loaded vlith) were within spec range.Test p-cap and reservoir locked properly into reservoir compartment during testing.Device was cut open to perform visual inspection and found no evidence of physical or moisture damage¿on the electronic assembly, motor or force sensor.¿the following were noted during visual inspection: pillowing keypad overlay.Device passed function testing.Failed battery test unconfirmed, no failed battery alarms during testing.No prime/fill anomalies noted during testing or listed in pump alarm history.(b)(4).Medtronic, inc.(medtronic) is submitting this report to comply with 21 c.F.R.Part 803, the medical device reporting regulation.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information in the time allotted and has provided as much information as is available to the company as of the submission date this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employees caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any "defects" or has "malfunctioned".These words are included in the fda 3500a form and are fixed items for selection created by the fda, to categorize the type of event solely for the purpose of reporting pursuant to part 803.Medtronic objects to the use of these words and others like it because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.
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