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Instrument failure - black plastic piece of tibial impactor (on spring part) constantly falls off during sterilization, sterile processing departments constantly lose piece.Does not happen during surgery, problem is during sterilization especially after cases the piece falls off due to expanding from heat and sterile processing departments lose the piece before trays are put back together and picked up.
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The reason for this complaint was reported as falling of impactor piece constantly.The healthcare professional indicated that this event occurred during cleaning or sterilization, away from the patient.No risk or adverse event was reported by the surgeon.The surgery was completed as intended, with no delay.The instrument was inspected prior to use and was deemed acceptable for use based on its appearance.The agent was present during surgery and was able to source a suitable replacement device.The device was not returned to manufacturer and made available at djo surgical for examination.The instrument was not returned for examination and the lot number was not reported.Without the lot number, the instrument could not be linked to a specific device history record (dhr) and the actual date of manufacture cannot be determined with confidence.Complaint database review shows eight prior complaints filed against the instrument's item number that reports a similar failure.Those are 1 damaged locking mechanism and 7 broke/cracked/damaged.However, the customer complaint history of the reported device showed no present trends or on-going issues that are needing review.The root cause for this complaint cannot be determined with confidence as the instrument was not returned for investigational review.It is likely attributable to damage incurred from prolonged use and through misuse or rough handling which surgical instruments are subjected to.This is not an event associated with a product failure, malfunction, or issue.Rma examination: the instrument was not returned to djo, and no further evaluation can be made for this event.As shown in the attachments, the agency was contacted to return the instrument however no response was received.This customer complaint will be closed.If the device is returned later, the complaint will be updated.Additional reporting on this event will be provided as a supplemental report to this document if it becomes available.
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