Inserted a test p-cap into the retainer ring, and it locked in place properly.The cracked case on the battery tube side starting at the left belt clip rail were noted during visual inspection.The device passed displacement, rewind, prime/seating, basic occlusion, force sensor, occlusion, sleep current measurement, active current measurement, self, and displacement accuracy tests.No under or over delivery anomalies were noted during testing.Attempt to upload the device¿s history and trace files using thus was successful.Attempt to upload the patient¿s data using carelink was also successful.The adapt tool confirms that the following related alarms/alerts occurred around the event date: 7 no delivery alarms 10 plus alarms on (b)(6) 2021.The adapt tool does not list any pump errors that could potentially trigger an open book whatsoever.The case was cut open.After visual inspection, did not note any signs of previous moisture presence or corrosion inside the battery compartment or on any of the boards, assemblies, and the motor inside the device.In summary, the customer¿s report of over delivery was not confirmed during testing.This mdr related to the puerto rico manufacturing site has been assigned a medwatch number from the medtronic minimed northridge site, per variance 5.Medtronic, inc.(medtronic) is submitting this report to comply with 21 c.F.R.Part 803, the medical device reporting regulation.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information in the time allotted and has provided as much information as is available to the company as of the submission date this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employees caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any "defects" or has "malfunctioned".These words are included in the fda 3500a form and are fixed items for selection created by the fda, to categorize the type of event solely for the purpose of reporting pursuant to part 803.Medtronic objects to the use of these words and others like it because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.
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