The customer reported via phone call that they were experienced high blood glucose level.Customer¿s blood glucose level was 26.9 mmol/l at the time of incident.Customer was treated with insulin pump high blood glucose level.Customer reported symptoms like thirst, frequent urination and feeling ill.Customer had been using insulin pump system within 48 hours of reported high blood glucose event.The auto mode feature was not active at time of high blood glucose event.Customer reported that current blood glucose value was 7.4 mmol/l.Customer accepted troubleshooting for high blood glucose level.The insulin pump will not be returned for analysis.
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