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U.S. Department of Health and Human Services

MAUDE Adverse Event Report: DEXCOM, INC.; CONTINUOUS GLUCOSE MONITOR

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DEXCOM, INC.; CONTINUOUS GLUCOSE MONITOR Back to Search Results
Device Problem Operating System Version or Upgrade Problem (2997)
Patient Problem No Clinical Signs, Symptoms or Conditions (4582)
Event Date 12/01/2021
Event Type  malfunction  
Event Description
It was reported that there was an erroneous incompatibility message.No data or product was provided for evaluation.The root cause was determined to be an issue of data transfer between two servers.The issue was identified and has been resolved.No injury or medical intervention was reported.
 
Manufacturer Narrative
(b)(4).
 
Event Description
It was reported that there was an erroneous incompatibility message.No data or product was provided for evaluation.The root cause was determined to be an issue of data transfer between two servers.The issue was identified and has been resolved.No injury or medical intervention was reported.
 
Manufacturer Narrative
(b)(4).
 
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Type of Device
CONTINUOUS GLUCOSE MONITOR
Manufacturer (Section D)
DEXCOM, INC.
6340 sequence dr.
san diego CA 92121
Manufacturer Contact
ashley spoto
6340 sequence dr.
san diego, CA 92121
8582000200
MDR Report Key13094423
MDR Text Key286074235
Report Number3004753838-2021-433962
Device Sequence Number1
Product Code MDS
Combination Product (y/n)N
Reporter Country CodeSZ
Number of Events Reported1
Summary Report (Y/N)N
Report Source Manufacturer
Source Type Foreign,Consumer
Reporter Occupation Other
Type of Report Initial
Report Date 12/28/2021
1 Device was Involved in the Event
1 Patient was Involved in the Event
Is this an Adverse Event Report? No
Is this a Product Problem Report? Yes
Device Operator Lay User/Patient
Was Device Available for Evaluation? No
Was the Report Sent to FDA? No
Initial Date Manufacturer Received 12/01/2021
Initial Date FDA Received12/28/2021
Was Device Evaluated by Manufacturer? Device Not Returned to Manufacturer
Is the Device Single Use? No
Is This a Reprocessed and Reused Single-Use Device? No
Type of Device Usage Initial
Patient Sequence Number1
Patient SexFemale
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