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H10 h6 the reported device was not returned to the designated complaint unit for independent evaluation, thus visual inspection and functional testing could not be performed.An analysis of the customer provided image showed a chart-stik label.A complaint history review found similar reported events.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specification upon release for distribution.The instructions for use was reviewed and found to include conditions of off label use and technique specifics, as well as precautions and warnings related to the use of the device.A risk management review found that the reported failure was documented appropriately, and there were no indications to suggest the anticipated risk is not adequate a review of the material specifications found there are requirements for conformance and a certificate of material analysis is required there was no way to determine if the device contributed to the reported event.The complaint was not confirmed.Factors, which could have contributed to the complaint event, include applications of unintended inappropriate or excessive force to the device.Please refer to the instructions for use for recommendations on proper use of the device and potential troubleshooting methods to prevent future reoccurrence of the reported event.Smith and nephew has not received the device/relevant clinical supporting documentation to perform a thorough medical investigation.Therefore, a thorough medical investigation cannot be rendered nor can the clinical root cause of the reported failure be determined.Based on the information provided, the patient¿s bone quality was normal, and all the broken pieces of the healicoil anchor were removed from inside of the patient with a grasper.It was reported, the procedure was completed using a s+n back up device in the original bone hole with a non-significant delay.Since no further complications were reported, no further clinical/medical assessment is warranted at this time.No containment or corrective actions are recommended at this time.If the product associated with this event is returned at a future date, this investigation will be reopened for evaluation.
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