|
The reporter, a respiratory therapist (rt), advised ventec that the patient had recently transitioned from another ventilator manufacturer to the vocsn for home care.The patient was placed on the vocsn and was initially doing fine until the alarms began.The rt requested that ventec contact the nurse who had reported the alarms to him so that the issue could be investigated and troubleshot, accordingly.A ventec clinical specialist contacted the nurse to provide both technical and clinical support.The nurse was advised by the ventec clinical specialist that updating the settings to better support the patient's condition would likely resolve the reported issues; however, the nurse was uncomfortable operating the vocsn and since the patient is at home (and not in a hospital) she did not want to make any changes to the vocsn settings without having first received orders from medical personnel.The family of the patient advised they would contact the distributor who owns the device and work with them with regards to next steps.The device was not returned to ventec for evaluation.The cause of the reported issue could not be determined.This mdr has been reassessed as reportable after conducting a retrospective review of prior complaint records.As this has been reassessed, it will appear to be a late mdr.
|