I opened an abbott binaxnow covid-19 at-home test kit on (b)(6) 2021.I had purchased this test kit from (b)(6) on (b)(6) 2021 and but hadn't needed to use it until (b)(6).The test kit box was sealed, and upon opening it i discovered that the two reagent bottles were missing from the box.As you know, the test kits are rendered unusable without the reagent solution, so i was not able to use either of the two tests in the box.I contacted abbott (the manufacturer) on (b)(6), and while the person took down the lot numbers and other pertinent box information, they said it was (b)(6) responsibility to issue a replacement or refund.(abbott case # (b)(4)) i would think that since it was obviously a manufacturer error, it would be the responsibility of the manufacturer to replace it.I contacted (b)(6) customer service on (b)(6) and they issued a refund.The issue has been resolved, but i would think the manufacturer should have to bear more of the responsibility for the defective test kit.Fda safety report id# (b)(4).
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