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(b)(4).Per dhr the product hemolok xl clips 6/cart 84/box lot# 73f2000186 was manufactured on 06/09/2020 a total of (b)(4) pieces.Lot was released on 06/19/2020.Dhr investigation did not show issues related to complaint.During the visual inspection it is observed that the sample does not contain any clips because the user reports having used all the clips, therefore the complaint reported as "broken parts - clips" cannot be confirmed.P/n 544250 is not being manufactured currently, however, another part number from the same family was use for the "verification of failure mode reported in the current manufacturing process" and was conducted as follows: 125 samples were taken from the current production p/n 544240 hemolok l clips 6/cart 84/box lot # 73l2100827, the samples were visually inspected, and during the test issue reported "broken parts - clip - info not provided" was not observed in the current manufacturing process.Revision of pfmea-08-025 rev 05 was performed and the failure mode is already including it, no update is required.The complaint reported as "broken parts - clips" cannot be confirmed.An investigation was carried out for complaint (b)(4) , sample was received with cartridge empty with none of the clips, however, based on issue reported as "broken clip", incoming inspection records for raw material (plastic clip) were reviewed and no defect was found, as well as dhr per manufacturing process (in process loading clips inspection manual and automatic, overstress testing data collection for clip from hemolok assemblies, quality visual inspection record for hemolok assemblies, quality inspection record for packaging).Therefore, the root cause of the problem cannot be determined based on information provided to perform investigation.
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