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Complaint called in by dm on 15nov2021--did 15nov2021.As reported to customer relations: "the wire got stuck.No advesrse event, no interventions needed, they were able to pull it out, they got another of the same gpn to use instead.Lab evaluation completed on 10-dec-2021: kink on outer sheath at distal end of handle.Damage / crinkling on outer sheath inner catheter broken and returned removed from delivery system on the procedural wire guide.Patient outcome: did any unintended section of the device remain inside the patient¿s body? no.If yes, please describe.Was the patient hospitalized or was there prolonged hospitalization due to this occurrence? no.If yes, please describe.Did the patient require any additional procedures due to this occurrence? no.If yes, please describe.Did the product cause or contribute to the need for additional procedures? no.If yes, please specify additional procedures and provide details.Has the complainant reported any adverse effects on the patient due to this occurrence? no.Has the complainant reported that the product caused or contributed to the adverse effects? no.Please specify adverse effects and provide details.Patient/event info - notes: are images of the device or procedure available? n/a, yes, no / no.Did the patient have pre-existing conditions? n/a, yes, no / asku.If yes, please specify: please describe the native state of the vessel (i.E.Was the anatomy tortuous? was the vessel fibrotic?) n/a, tortuous, calcified, fibrotic, other / that had nothing to do with the patient.If other, please specify: was a stent previously placed during previous procedures? n/a, yes, no / no.Was the device used percutaneously? n/a, yes, no / asku.Where on the patient was the percutaneous access site? asku.Was the access site jugular or femoral? n/a, jugular, femoral other / asku.If other, please specify: what disease pathology was being treated? may thurner, acute or chronic.Obstruction, restenosis, other? asku.If other, please specify.Was the lesion approached via contralateral or ipsilateral? n/a, contralateral, ipsilateral / asku.Was pre-dilation performed ahead of placement of the stent? n/a, yes, no / yes.What was the target location for the stent? somewhere in the venous system.Details of access sheath used (name, fr size, length)? / asku.Was the device flushed through both flushing ports before the procedure, as per ifu? n/a, yes, no / asku.Details of the wire guide used (name, diameter, hyrdophyllic)? asku.Was resistance encountered when advancing the wire guide to the target location? n/a, yes, no / no.Was resistance encountered when advancing the delivery system to the target location? n/a, yes, no / yes.If resistance was met, how did the physician address this? used another of the same gpn.Did the tip of the delivery system cross the target location? n/a, yes, no / asku.Did the user pull the handle towards the hub during deployment, per ifu? n/a, yes, no / asku (believed that this is when the issue arose).Did the user push the hub during deployment? n/a, yes, no / asku.Did the user remove slack in the delivery system before deployment, per ifu? n/a, yes, no / asku, not known if they got that far.Was the stent deployed smoothly / without resistance? n/a, yes, no / no.Was the stent fully deployed in the patient? n/a, yes, no / no.Was the stent fully deployed before removing the delivery system from the patient? n/a, yes, no / no.Was post dilation performed after the placement of the stent? n/a, yes, no / n/a.Was the delivery system damaged/kinked/twisted during deployment? n/a, yes, no / dm doesn't think so but asku.What intervention (if any) was required? none.Was the secondary intervention performed during the same procedure as the device failure or was it scheduled for another day? n/a, same procedure, another day / n/a.Were any other defects (other than the complaint issue) observed on the delivery system prior to return (e.G.Kink)? n/a, yes, no / no.Please specify if yes.
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