Section a3: patient gender was requested but not provided.Manufacturer's investigation conclusion: the reported event of damage and exposed wires on the white power cable was confirmed via inspection of the submitted pictures.Visual inspection of the submitted pictures revealed a tear on the white power cable jacket near the power cable connector; the underlying wires of the white power cable were exposed under the tear.Multiple requests for additional information were made to determine if the heartmate 3 system controller (serial number: (b)(6)) would be returned for evaluation; however, no response was received.It was reported that the controller was exchanged without issue and that there were no alarms associated with this event.The root cause of the reported event could not be conclusively determined through this analysis.The device history records were reviewed and the records revealed that (b)(6) was manufactured in accordance with manufacturing and qa specifications.The heartmate 3 system controller was shipped to the customer on 07apr2019.Heartmate 3 instructions for use section 8, entitled ¿equipment storage and care¿, and heartmate 3 patient handbook section 6, entitled ¿caring for equipment¿, explain how to properly care for the equipment, including the controller and the power cables.Heartmate 3 patient handbook section 10, entitled ¿safety checklists¿, provides checklists to assist the patient in performing routine maintenance of heartmate 3 lvad, including inspecting the system controller power cables for damage.This section also informs the user to replace any equipment or system component that appears damaged or worn.The heartmate 3 patient handbook cautions the user to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
|