The reported event could not be confirmed since the returned devices are conforming to specifications and fully functional.The device inspection revealed the following: the visual inspection has shown that the returned nail and the set screw are intact, there are no visible damages at the devices and there is no indication that these devices were implanted.The thread of the set screw and as well the thread in the nail are intact and there are no wear marks visible.The synthetic locking ring has no visible impression marks that would indicate that the screw was inserted into a nail once.A functional test with the nail was performed with the returned intact set screw from lot the same lot k0cb3f4 and with the set screw from the unopened kit that was returned without allegation.It was possible to insert both set screws into the nail as required, there was slight resistance during the insertion, which is normal and can be tracked back to the function of the synthetic locking ring at the set screw.During the test it was also possible to lock the lag screw as required, the complained malfunction could not be reproduced.A review of the device history for the reported lot did not indicate any abnormalities.No corrective actions are required at this time.A review of the labeling did not indicate any abnormalities.No indications of material, manufacturing or design related problems were found during the investigation.No product related issue could be detected, the devices of the nail kit that was investigated under this complaint with the reference # (b)(4) are functional as required, therefore this complaint will be closed without further action.If more information is provided, the case will be reassessed.
|