Based on the investigation analysis, it was confirmed the system asserted the hypo alerts from 4:10 pm est until 6:45 pm est on (b)(6) 2021.Per (b)(4), several attempts were made to contact the user to troubleshoot the issue where the user reported not hearing the alerts on the mobile device.Since the user was unresponsive to communication attempts, follow-up response is not available at the time to conclude if there was any issue with the mobile device or the transmitter.There could be no further investigation performed at this time.Per case notes, user mentioned that he has experience and knows how to treat the hypoglycemia episodes.No further resolution details are available for this complaint.H6.Investigation findings updated to 3221.H6.Investigation conclusions updated to 67.
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