Customer returned insulin pump for alleged exposure to moisture, pump error 49, and cosmetic damage at the case found on (b)(6) 2022.Insulin pump passed displacement test and active current test.Device fails sleep current and self test.Pump error 75 confirmed during self test.Device successfully downloaded to thus.Insulin pump error 49 confirmed on (b)(6) 2022 20:56:24.000.The power management tool confirmed indicated abnormal behavior of the lithium backup battery loaded voltage due to moisture damage on electrical board.Test p-cap and reservoir locked properly into reservoir compartment during testing.Device was cut open to perform visual inspection and found moisture damage on electrical board.The following were noted during visual inspection: cracked case-corner of belt clip rails, pillowing keypad overlay, and stained serial number label.Exposure to moisture confirmed.Insulin pump error 49 and insulin pump error 75 due to moisture damage on electrical board.Cosmetic damage confirmed at the case.Medtronic, inc.(medtronic) is submitting this report to comply with 21 c.F.R.Part 803, the medical device reporting regulation.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information in the time allotted and has provided as much information as is available to the company as of the submission date this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employees caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any "defects" or has "malfunctioned".These words are included in the fda 3500a form and are fixed items for selection created by the fda, to categorize the type of event solely for the purpose of reporting pursuant to part 803.Medtronic objects to the use of these words and others like it because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.
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