|
Received notification of the event via medwatch (b)(4).Several attempts were made by philips to acquire additional information related to the patient¿s condition, as well as information related to the mri procedure that the patient underwent but no additional information was made available to philips to aid in the investigation of this event.A response was received from (b)(6) which indicated that on (b)(6) 2021, a (b)(6) female patient presented at the pwfmc facility for an mri procedure for unspecified testing.The patient had recently been diagnosed with metastasis to the brain and was being held in an icu room at pwfmc prior to the scheduled mri procedure.Pwfmc confirmed that the device used in this event was an invivo expression mri patient monitoring system.The serial number which the customer provided corresponded with a component of that system which has been identified as a (b)(4), wpu, etco2,ibp,temp, refurb.Exchange.Pwfmc provided additional information which indicated that the patient was transported to the mri room for the scheduled procedure.It was at this time that the device ¿would not turn on or charge¿ despite the batteries being connected to the device and that the device.The customer indicated that the complaint device was ¿completely dead when the mri was initiated.¿ the customer then indicated that the ¿charger component was not working properly.¿ it was later confirmed that the device had not been tested prior to the scheduled mri procedure.Pwfmc also indicated that the patient was continuously monitored during this event.The mri procedure was ¿aborted due to technical failure and restlessness of patient.¿ the patient was then returned to the icu room as, ¿due to the severity of patients condition, transfer to a higher level of care was initiated.¿ no additional information was made available to philips by pwfmc regarding the patient¿s state after they were returned to the icu.Pwfmc indicated that ¿we were able to work around this issue so that the actual patient monitor that can be removed from the cart still worked as we waited for the cart to be repaired.¿ after the mri procedure was aborted, pwfmc ordered an unspecified battery charger replacement component.Pffmc indicated that they ¿were able to work around this issue so that the actual patient monitor that can be removed from the cart still worked as we waited for the cart to be repaired.It took multiple weeks but the parts finally arrived and were installed.The system is fully back on-line and in use.There are no known patient safety issues that have resulted since the original finding when the monitor cart was found dead when needed for a patient exam.¿ several attempts were made by philips to identify the part number of the battery charger replacement component that the customer used to correct this issue, but that information was not provided to philips.During the complaint evaluation, the philips complaint investigator contacted a philips product service engineer (pse) to confirm the full part number and description of the replacement battery charger that pwfmc used to correct the reported complaint device failure.The pse indicated that the battery charger component which the customer replaced likely corresponded to philips part #989803191031, module charger, although this could not be confirmed.This event is being reported based on the initial allegation of a malfunction of the device which led to a delay in patient care.This event has been made reportable only because of the initial allegation of a delay in patient care.Additionally the patient was transferred from a critical care department, indicating that the patient required a heightened level of care.As such, this event is being reported out of an abundance of caution.Based on our investigation, providence willamette falls medical center confirmed that a replacement battery charger component was ordered and installed on the complaint device, which returned the device back to functionality.We will consider that the customer resolved the issue using the replacement part that was ordered and installed on the device.No further investigation or action is warranted at this time.
|