Manufacturer's investigation conclusion.The reported event of a tear in mobile power unit (mpu) patient cable was unable to be confirmed.The mpu (serial number: (b)(6) was not returned for analysis.Multiple good faith effort attempts were made asking how the tear in the mpu patient cable occurred and if it will be returning; however, no response was received.The root cause of the reported event was unable to be conclusively determined through this investigation.Heartmate iii instructions for use, rev.C, section 2 entitled ¿system operations¿ and heartmate iii patient handbook, rev.C, section 2 entitled ¿how your heart pump works¿ states ¿do not twist, kink, or sharply bend the driveline, system controller power cables, power module patient cable, or mobile power unit patient cable, which may cause damage to the wires inside, even if external damage is not visible.¿ heartmate iii instructions for use, rev.C, section 8 entitled ¿equipment storage and care¿ and heartmate iii patient handbook, rev.C, section 6 entitled ¿caring for the equipment¿ addresses how to properly care for and maintain the equipment for proper use.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.The device history records were reviewed for the mpu (serial number: (b)(6) and was found to pass all manufacturing and qa specifications before being shipped to the customer on 05jun2020.No further information was provided.The manufacturer is closing the file on this event.
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