Upon root cause analysis by neurologica's service technician, it was determined dust in the device caused the scan failure and delay in patient treatment.Per instructions from the service technician, the device was cleaned and recalibrated, in which after it was confirmed to be functioning normally.The patient was a child with fever and as a result of the device malfunction, was transferred to another ct device to complete required scanning.Even though the patient was in the bore when the scan failure occured, there was no reported impact to the patient's condition.The incident was reported two months after the date of the incident, resulting in a delay in mdr submission.Future service calls will be monitored for such incidents and escalated if necessary.
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