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The suspect device has been returned to olympus for evaluation and the investigation is in process.The evaluation results follow: visual inspection as received condition found minor dent on the rear side of top cover and 3 bottom foot rubbers missing due to normal wear.However, there is no major impact to the device as all interior parts, front connectors, and screen panel are intact.The usg-400 software version is 2.00.Noted that the error log files captured most recent handpiece being used was tb1 and multiple error codes u512-open circuit, u514-seal incomplete, u511-seal short once the investigation has been completed, a supplemental report will be submitted with device evaluation results.This reported event has been reported by the importer on mdr# 2951238 - 2022 - 00317.
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This supplemental report is being submitted to provide additional information from the customer, the results of the legal manufacturer¿s investigation and the results of the device history records (dhr) review.New information added to b5, h4, h6, and h10.The dhr for this device were reviewed and all records indicated the product was manufactured according to all applicable procedures and met final product release criteria.No abnormalities were found.A definitive root cause was not identified.No device problem found.The instructions for use states the following: always inspect the ultrasonic generator as described in this chapter before using.Also, inspect the ancillary instrument used in combination with the ultrasonic generator according to the instruction manuals.Should any irregularity be observed, do not use the ultrasonic generator and take proper measures by referring to chapter 8,¿troubleshooting¿.If the irregularity is still not resolved, do not use the ultrasonic generator and contact olympus.Using irregular instrument may cause a malfunction and may also result in an electric shock, burns and/or fire hazard.Anytime you observe an irregularity (error window, abnormal noise, abnormal odor, abnormal output, abnormal appearance, etc.), immediately stop using the instrument and check/inspect the ultrasonic generator by referring to chapter 8, ¿troubleshooting¿.If the irregularity is still not resolved after the check/inspection, use a spare ultrasonic generator and/or contact olympus.
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