It was reported that the customer went to the emergency room (er) due to blood glucose (bg) level of approximately 40-50 mg/dl, and a loss of consciousness.Reportedly, customer set a temporary increased basal rate, and did not suspend the temporary rate prior to the event.Multiple contact attempts were made by tandem technical support to obtain additional information regarding the event; however, no response was received from the customer.
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Per the tandem user guide - use of basal-iq technology does not cancel or pause a temp rate time period, even if basal-iq technology suspends insulin delivery, unless you manually stop the temp rate.No product was returned for evaluation.Should new relevant information become available, a supplemental report will be submitted.
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