| Model Number |
ROB10025 |
| Medical Device Problem Code |
Intermittent Communication Failure (4038)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
01/20/2022
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Internal complaint reference: case (b)(4).
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Event or Problem Description
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It was reported that when they connected the cori system for the first time to perform the necessary software update, the real intelligence tracking camera immediately started flashing red.In addition, the camera beeps permanently.No case involved; therefore, there was no patient involvement.
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Additional Manufacturer Narrative
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Internal complaint reference: case (b)(4).
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Event or Problem Description
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It was reported that when they connected the cori system for the first time to perform the necessary software update, the real intelligence tracking camera immediately started flashing red.In addition, the camera beeps permanently.No case involved; therefore, there was no patient involvement.
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Additional Manufacturer Narrative
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Results of investigation: the real intelligence tracking camera (germany), rob10025, s/n (b)(6) intended for use in treatment was not returned for evaluation; thus, a visual and functional evaluation could not be performed, and a relationship between the reported event and the device could not be determined.Although the reported problem was not confirmed, factors that may have contributed to the reported symptom may have been associated with the cori software which was resolved with the release of 1.4.1 software.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.A historical escalation event review was not completed.The product was not returned and no evidence was made available to link the complaint to an escalation event.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the product associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
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Additional Manufacturer Narrative
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H3, h6: the real intelligence tracking camera (germany), rob10025, s/n (b)(6) intended for use in treatment was not returned for evaluation; thus, a visual and functional evaluation could not be performed, and a relationship between the reported event and the device could not be determined.Although the reported problem was not confirmed through a visual or functional evaluation, the reported problem may have been the result of the power source (battery) to the shock sensor circuit has disconnected itself from the shock sensor circuit during camera transport resulting in the front camera leds blinking red.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.A historical escalation event review was not completed.The product was not returned and no evidence was made available to link the complaint to an escalation event.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the product associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
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Additional Manufacturer Narrative
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Section h10: (updated results of investigation) the real intelligence tracking camera (germany) rob10025, serial number (b)(6), intended for use in treatment was returned for evaluation.A relationship between the reported event and the device was established.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was confirmed.Observed red led blinking and camera beeping when powered on.Followed procedure to reset shock sensor and charged camera for 2 hours.Shock sensor reset was successful, battery charged and no longer depleted.The most likely cause of this event is the depletion/interruption of the shock sensor battery.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints found similar events.A historical escalation event review was completed.A review of prior escalation actions found no actions applicable to the scope of this case.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.Internal complaint reference number: (b)(4).
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Search Alerts/Recalls
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