The event date was set on (b)(6) 2022, as is was the day the product damaged was detected by the customer.The damage to the product occurred between the day of shipment and the day of receipt, which is between 24 january 2022 and 25 january 2022.The involved product was returned to intervascular and was inspected by the quality assurance (qa) manager for an evaluation of the damage extent.In conclusion, the product does not comply with the specifications due to a damaged packaging.The review of historical data indicated that no other similar complaint was reported for the same sterilization lot number 21g22.The most probable root cause of this event is an improper handling of the package during transport by the logistic subcontractor.An internal non-conformity report has been initiated in order to take appropriate action.
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