The device and the lens were returned inside the opened blister tray in the opened carton.The plunger lock and lens stop have been removed from the device.The plunger was oriented correctly.Viscoelastic was observed in the device.The plunger was retracted to mid-nozzle.No damage was observed to the device.The lens was returned adhered in dried viscoelastic to the interior of the opened blister tray.Viscoelastic was dried on the lens.One haptic was broken from the optic including a large portion of optic material.The broken portion was not returned.The other haptic was dried in viscoelastic onto the anterior optic surface.The lens was cleaned.The bent haptic returned to original position.No damage was observed to the haptic.A qualified viscoelastic was indicated.The root cause cannot be determined for the reported complaint.One haptic was broken from the lens and the other haptic was folded onto the anterior optic surface upon return.The used device was evaluated.The plunger position in relation to the lens during advancement cannot be determined.The instruction for use (ifu) instructs: after the lens has been advanced to the nozzle line, the lens should be visually inspected to determine the position of the haptics.The plunger should be in contact with the trailing optic edge.After confirming the lens is properly positioned and the haptics are folded properly, proceed with lens implantation.Proceeding with implantation of a misfolded haptic or a lens that appears to be ¿out of position¿ can result in a negative outcome.Straight leading haptics are not a product malfunction.Straight leading haptics are an acceptable position per ifu.A straight leading haptic may occur: due to the normal folding variations as indicated the ifu.If the initial plunger advancement is faster than the recommended target, the leading haptic may be forced past the internal folding feature.If there is excessive delay between the device preparation and subsequent delivery the leading haptic may start to unfold.Due to the use of a non-qualified viscoelastic.Material properties of non-qualified ovds may contribute to underfill, overfill, misfolding of the haptics, or other inconsistent folding outcomes.If the operating room temperature is too high (> 23°c / 73° f) lens folding consistency is negatively affected, the lens is more adherent and this may inhibit lens advancement or contribute to incorrect haptic folding.Any of the above listed causes alone, or in combination, may create the reported event.The manufacturer internal reference number is: (b)(4).
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