Per regulation (eu) 2016/679 (general data protection regulation), patient identifiers should not be collected or recorded or shared with any third parties; therefore the information is not provided.Telephone number: (b)(6).Device evaluation: the field service engineer evaluated the system in the presence of the customer and was not able to reproduce the issue.The system was working within specifications and the reported issue could not be confirmed.Customer has been asked to monitor the behaviors of the food pedal.Manufacturing record evaluation: the manufacturing records of the system were reviewed.The product was manufactured and released according to specification.A search revealed that one additional complaint for footpedal issues and 1 reports of irrigation issue during procedure were received for the whitestar signature pro system.Conclusion: as a result of the investigation, there is no indication of a product quality deficiency.All pertinent information available to johnson and johnson surgical vision, inc.Has been submitted.
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