The product investigation was completed.Device evaluation details: visual analysis of the returned sample revealed the hemostatic was not on the device.For this reason, a guide wire was inserted through the sheath and the valve was not found inside the vizigo.Microscopic evaluation of the brim cap and the silicone ring revealed they were placed in the correct position and found in good conditions.A device history record was performed for the finished device 50000032 lot number, and no internal actions related to the complaint were found during the review.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.According to the odp (optimal performance guide), there are some precautions on inserting the dilator into the vizigo sheath: ¿always insert a dilator straight into the center of the sheath¿s valve to prevent damage to the valve.Do not insert a dilator at an angle, as damage to the sheath valve may occur." if additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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