Manufacturer's investigation conclusion: the reported event of damage on the bottom housing and battery compartment cover of the mobile power unit (mpu) was confirmed via evaluation of the returned mpu serial number: (b)(6).The returned mpu was evaluated at the european distribution center (edc).Visual inspection of the unit revealed multiple cracks on the bottom housing near the patient cable inlet and near the ac power cord inlet.Further inspection revealed that a screw holder in a corner of the unit¿s interior was almost detached from the bottom housing and that the battery compartment cover was slightly cracked near the locking screw.The bottom housing and the battery compartment cover were replaced.The mpu was then functionally tested and passed without issue.The root cause of the reported event could not be conclusively determined through this analysis.The device history records were reviewed and the records revealed that the mobile power unit, serial number (b)(6), was manufactured in accordance with manufacturing and qa specifications.The mobile power unit was shipped to the customer on 08jul2016.Heartmate 3 instructions for use (ifu) section 8, entitled ¿equipment storage and care¿, and heartmate 3 patient handbook section 6, entitled ¿caring for equipment¿, explain how to properly care for the equipment, including the mpu and the patient cable.Heartmate 3 patient handbook section 10, entitled ¿safety checklists¿, provides checklists to assist the patient in performing routine maintenance of heartmate 3 lvad, including inspecting the mpu and the mpu patient cable connectors for damage.This section also informs the user to replace any equipment or system component that appears damaged or worn.The heartmate 3 patient handbook cautions the user to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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