The customer reported that the multigas unit went down with a device failure.According to the customer, they rebooted the unit and attempted again, but the issue remained.The customer requested that the unit be exchanged.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.
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Details of complaint: the customer reported that the multigas unit went down with a device failure.According to the customer, they rebooted the unit and attempted again, but the issue remained.The customer requested that the unit be exchanged.There was no patient injury reported.Investigation summary: the root cause of the reported issue is attributable to the state of wear-components such as watertrap, connectors, sampling line, and/or device damage.The following fields are not applicable (na) to this report: b2.D4 lot # & expiration date.D6a & d6b.D7b.F1 - f14.G4 device bla number.G5.G7.H2.H7.H9.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: a2 - a6.Attempt # 1: 02/24/2022 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 02/25/2021 emailed the customer via microsoft outlook for patient information: no reply was received.B6 attempt # 1: 02/24/2022 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 02/25/2021 emailed the customer via microsoft outlook for patient information: no reply was received.B7 attempt # 1: 02/24/2022 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 02/25/2021 emailed the customer via microsoft outlook for patient information: no reply was received.D10 attempt # 1: 02/24/2022 emailed the customer via microsoft outlook for device information: no reply was received.Attempt # 2: 02/25/2021 emailed the customer via microsoft outlook for device information: no reply was received.Manufacturer references # (b)(4) follow up 001.
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