It was reported that during a navio demo, the clamshell of the navio handpiece could not be closed due to a small screw not being screwed incorrectly.They used the blade of a stanley knife to screw up the screw, so the clamshell could be closed.As this happened in a demonstration, there was no patient involvement.
|
Additional info in: d, g, h.Results of investigation: the navio handpiece, (uk) pfsr110137, s/n (b)(6), intended for use in treatment was returned for evaluation.A relationship between the reported event and the device could not be established.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was not confirmed.The clamshell opened and closed properly.Although the reported problem was not confirmed, no reasonable contributing factors could be identified based on the received complaint information and investigation results.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.A historical escalation event review was completed.A review of prior escalation actions found no actions applicable to the scope of this case.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.
|