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Additional narrative: complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.Reporter is a synthes employee.Part: 03.226.004; lot: l182329.Manufacturing site: (b)(6).Supplier: (b)(6).Release to warehouse date: (b)(6) 2017.Expiration date: n/a.A manufacturing record evaluation was performed for the finished article lot and no non-conformances were identified.Investigation summary: the complaint device (scrdriver shaft cann t8 w/colour-marking) was not received for investigation.A photo investigation was performed based on the received image.The image was reviewed, and the complaint condition is confirmed.The tip of the screwdriver appears to be broken, fragments are visible in the evidence provided.A definite assignable root cause could not be determined based on the provided information.As the device was not returned, and as-received condition could not be assessed and a dimensional inspection and document/specification review were not completed.During the investigation no product design issues or discrepancies were observed (based on the images) that may have contributed to the complaint condition.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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