Manufacturer's investigation conclusion: evaluation of the patient¿s submitted log file confirmed pump reset events which appeared consistent with electrostatic discharge (esd) events.The reported low flow alarms on (b)(6) 2022 could not be confirmed through this evaluation as the submitted log files did not capture the event; however, the account attributed the alarms to esd events.The controller event log file contained data from (b)(6) 2022 to (b)(6) 2022.Five pump reset events which appeared consistent with esd events were captured on (b)(6) 2022 at 01:48:43, (b)(6) 2022 at 02:36:41, (b)(6) 2022 at 07:32:42, (b)(6) 2022 at 07:29:09, and (b)(6) 2022 at 08:34:09, which is in accordance with the intended design of the device.Before and after each pump reset event, the pump operated as intended at the set speed.The reported low flow alarm could not be confirmed through evaluation of the submitted log file as the submitted log files did not capture the event.The patient remains ongoing with heartmate 3 left ventricular assist system (lvas), serial number (b)(6).The relevant sections of the device history records for (b)(6) were reviewed and showed no deviations from manufacturing or quality assurance specifications.Heartmate 3 lvas instructions for use (ifu) section 6 entitled ¿patient care and management¿ explains that strong static discharges should be avoided.Section 7 entitled ¿alarms and troubleshooting¿ explains all system alarms and the recommended actions associated with them.Electrostatic discharge is included in the ¿safety testing and classification¿ tables of this document.Section 1 ¿introduction¿ lists adverse events that may be associated with the use of heartmate 3 lvas and provides an explanation of all pump parameters, including flow.This section explains that pump flow is a calculated value that is estimated based on pump power.Section 4 ¿system monitor¿ provides information about the pump flow display and the low flow hazard alarm condition.This section states that the low flow hazard alarm will be triggered when the estimated pump flow is less than 2.5 liters per minute (lpm) and explains that changes in patient conditions can result in low flow.Heartmate 3 lvas patient handbook section 1 entitled ¿introduction¿ warns not to touch the television or computer screen, and not to vacuum or engage in activities that create static electricity.This section also explains that a strong electric shock can damage electrical parts of the system and cause the pump to stop.Electrostatic discharge is included in the ¿safety testing and classification¿ tables of this document.Section 5 "alarms and troubleshooting" outlines all system controller alarms as well as how to respond to each alarm condition.This document instructs the user that in the event of a low flow hazard alarm, call your hospital contact immediately for diagnosis and instructions.No further information was provided.The manufacturer is closing the file on this event.
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