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It was reported that the package of allevyn thin was found open when it was going to be used to fix the catheter.Back up device was available.No harm to the patient reported.The device was used for treatment and was not returned for analysis, nor were any photographs provided.We have not been able to confirm a relationship between the event and the device or identify a definitive root cause.The batch records were reviewed and it could be confirmed that the products had progressed through a satisfactory release process which involved testing the product against the requirements of the finished product specification.There was also no issue identified during the manufacturing process that could have caused or contributed to the complaint problem.A complaint history review revealed no similar instances in the last three years.The risk files, mitigate the reported issues with no updates required.As the event described was reported to have been found during treatment and not set up, the most probable root cause is that the dressing had been previously opened and returned to the box.If the issue had been noticed due to set up, it may have been more likely due to a manufacturing issue, but the issue had not been noted during set up.There are strict quality checks in place during manufacture to prevent any fault dressing or pouch leaving manufacture.This investigation is now complete, with no corrective actions required.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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