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H.6.Investigation: ¿ scope of issue: the scope of issue is only limited to facscalibur cytometer 3 color basic ivd, part # 342973, serial # (b)(6).¿ problem statement: customer reported a complaint regarding a waste leakage not contained within the instrument.¿ manufacturing defect trend: there are zero qns (quality notifications) related to the reported issue.Date range from 16feb2021 to 16feb2022.¿ complaint trend: there are 2 complaints related to a waste leakage not contained within the instrument.Date range from 16feb2021 to 16feb2022.¿ manufacturing device history record (dhr) review: dhr part #342973 serial # (b)(6), file # 342973-e97300334-900176634-08, was reviewed.The instrument met all the manufacturing specifications prior to release.¿ investigation result / analysis: the investigation was performed and based on the review of the complaint trend, defect trend, dhr, risk analysis and servicemax, the root cause of the waste leakage not contained within the instrument was due to a worn filter assembly.The customer had reported a leakage from their instrument and that the sheath filter adapter was cracked.After contacting the customer, the tsr (technical service representative) recommended that the customer purchase a new filter assembly (pn 02-61366-00s).There have been no further issues from the customer regarding this issue so it was assumed to be resolved.No parts were requested for evaluation as the replaced part is not returnable and was discarded.Although the leakage was of a biohazardous material, the customer confirmed that they did not come in contact with the leakage and were not harmed in any way.Additionally, the leakage was not under pressure and thus did not increase the risk of exposure.Proper daily and monthly cleaning and maintenance can help in preventing lowered performance of the system, and instructions on these procedures can be found in the bd facscalibur system user¿s guide, #338183 rev.1/vers.A.The safety risk of this hazard will be evaluated in ecr 500000276425.¿ service max review: review of related work order #: n/a, case # (b)(4).Install date: 17feb2009.Defective part number: 02-61366-00s.Case comments: o (2/16/2022 2:08 am) [phenomenon] the adapter to which the sheath filter is attached has cracked.[action] the user checked the status and determined that the repair could not be achieved.[result] purchase the filter assembly 02-61366-00s.O (2/16/2022 1:57 am) the adapter that attaches the sheath filter has cracked.¿ returned sample evaluation: a return sample was not requested because the replaced part is not returnable and was discarded.¿ risk analysis: risk management file part # 342973ra, rev.04/vers.D, risk analysis facscalibur prod family was reviewed.This file did not contain the appropriate hazards and mitigations, and an eco has been opened to assess additional hazards and their risk levels.Ecr #500000276425 has been created and will revise the existing calibur risk analysis document to include causes, mitigations, and risk ratings for carryover, erroneous results, and waste exposure.¿ root cause: based on the investigation results the root cause of the waste leakage not contained within the instrument was due to a worn sheath filter assembly.¿ conclusion: based on the investigation results the root cause of the waste leakage not contained within the instrument was due to a worn sheath filter assembly.The tsr assisting the customer recommended that they purchase a new filter assembly and install it.After this contact, the customer did not report further issues so the leakage was assumed to be resolved.No one was harmed or injured, and no further leaks occurred.The safety risk of this hazard will be evaluated in ecr 500000276425.
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