H10: it was reported that, during use, the iv3000 was found unfold and stuck together.It is unknown how the problem was solved.No patient complications reported.The device was used for treatment and was returned for analysis.26 dressing pouches were returned.1 contained a folded dressing as described in the complaint.1 pouch was open and had the number 1 backing paper present only and 3 pouches were open and empty.The other remaining dressings were as expected and functioned as intended.Due to the folded dressing being present we have been able to confirm a relationship between the event and the device.The batch records were reviewed and it could be confirmed that the products had progressed through a satisfactory release process which involved testing the product against the requirements of the finished product specification.There was also no issue identified during the manufacturing process that could have caused or contributed to the complaint problem.A complaint history review revealed no similar instances in the last three years.A risk management review concluded that the sequence of events described in this complaint are not contained in the relevant risk files.There is insufficient information within the complaint description and further information included in this complaint to provide a causal link between events and the product therefore no update to the risk files is warranted.As the event was described as happening during use even though external to patient, the most probable root cause is that the backing papers have not been removed in accordance with the ifu.If not removed in the right order the device can unfold and stick to itself as described in this case.The users of the reported product are advised to consult the ifu, to prevent future occurrences of the reported issue.This guide provides comprehensive instructions of the operation, use and limitations of the device.This investigation is now complete, with no corrective actions required.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.Internal complaint reference number: case-2022-00092379-1.
|