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The reason for this complaint was reported as a tip of the drill guide was broken.The possible time in service for baseplate is 2 years and 4 months from manufactured date.The healthcare professional indicated this event occurred during surgery, near the patient.No risk or adverse event was reported by the surgeon.The surgery was completed as intended, with a three-minute delay.The instrument was inspected prior to use and was deemed acceptable for use based on its appearance.The device was not returned to manufacturer and evaluated by registered medical assistant (rma) at djo surgical.A review of the instrument's device history record (dhr) revealed the instrument, when released for use, met design and manufacturing requirements.There was no non-conforming material report (ncmr) associated with the production of this instrument.Complaint database review shows no prior complaints filed against the instrument item number that reports a similar failure.However, the customer complaint history of the reported device showed no present trends or on-going issues that are needing review.The root cause for this complaint cannot be determined with confidence as the instrument was not returned for investigational review.It is likely attributable to damage incurred from prolonged use and through misuse or rough handling which surgical instruments are subjected to.This is not an event associated with a product failure, malfunction, or issue.There are no indications that this instrument has a systemic design or material deficiency.Therefore, no containment of inventory is required.Event is associated with instrument usage, not a design or manufacturing issue.Rma examination: the instrument was not returned to djo, as it was lost during the process of return.As stated in the attachments, the agency did not use the label provided to ship the instrument therefore it cannot be located at this time.No further evaluation can be made for this event.This customer complaint will be closed.If the device is returned later, the complaint will be updated.The rma process has been revised for better controls.Additional reporting on this event will be provided as a supplemental report to this document if it becomes available.
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