Serial number: (b)(4); software version: 3.8.3; color: grey; battery life remaining: < 12 months; per visual inspection: no physical damage to cap, cartridge holder or inpen was noted.Customer reports: leadscrew is not moving as intended.Unit paired successfully to commercial app.Inpen received with leadscrew fully re-winded.No drag was observed, the screw was not bent, advanced when dosage knob was pressed dialing a dosage and retracted appropriately.No resistance was observed when dosing without a cartridge installed.The screw advanced every time 30.0u was dialed and dosed until the screw reached max extension.In conclusion: inpen received working as design.No malfunctions noted during testing that could affect insulin delivery.The customer complaint of leadscrew not moving as intended was not confirmed.
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