The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the sr8 was visually inspected upon receipt and was found to be in good physical condition.He reported issue that the unit is having syncing and grainy image issues is unconfirmed.The sr8 was tested with multiple probes.A linear probe image test, alignment test, cue probe and gt probe tracking functionality, and cue probe accuracy test were all conducted.The probes passed all tests and function properly.No probe was sent in with the unit.The root cause of the reported failure is inconclusive as the reported issue could not be reproduced during evaluation.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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