Retainer ring=black.Customer complained on (b)(6) 2021 pump alarmed pump error 130 and is experiencing high bg.Complained the keypad is cracked.Device passed active current measurement, sleep current measurement test, selftest, rewind, seating, basic occlusion test, occlusion test, force sensor test and displacement test.Device successfully downloaded to thus.No pump error 130 alarms noted during test.However, verified in the pump history download the pump alarmed pump error 130 on (b)(6) 2021 17:12:23.000.Motor was tested outside of the device and passed.The motor had a intermittent failure not detected during test.The following were noted during visual inspection: scratched case, pillowing keypad overlay and cracked keypad overlay.The p-cap/reservoir does lock properly.Device passed functional testing.No pump error 130 alarms noted during test.However, confirmed the pump alarmed pump error 130 on (b)(6) 2021 17:12:23.000.Confirmed cracked keypad overlay.Medtronic, inc.(medtronic) is submitting this report to comply with 21 c.F.R.Part 803, the medical device reporting regulation.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information in the time allotted and has provided as much information as is available to the company as of the submission date this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employees caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any "defects" or has "malfunctioned".These words are included in the fda 3500a form and are fixed items for selection created by the fda, to categorize the type of event solely for the purpose of reporting pursuant to part 803.Medtronic objects to the use of these words and others like it because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.
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