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Customer service conducted troubleshooting including; verifying no milk backup occurred; verifying user was using correct kit components; verifying user was not washing or drying tubing on the pump; verifying user was using dry parts when pumping; verifying user was washing parts according to the instructions for use; and the pump powered on with the transformer.The customer was sent a replacement pump and return of her original pump was requested for testing/evaluation.In follow up with a complaint handler on 03/07/2022, the customer indicated that she developed the breast infection the end of (b)(6) and was prescribed an antibiotic for 10 days, which she is almost done taking.She indicated that the replacement pump was working without issue.The device was returned with the customer's parts and accessories and was evaluated on 03/16/2022.The device did not pass suction and cycle specifications.In our internal investigation, low suction was detected when testing the breast pump with the medela lab kit and the customer's kit.Human milk residue was found in the pump motor aggregate (pump motor and assembly).The pump motor aggregate was cleaned and the vacuum readings were then within specification.Based on the results of our internal investigation (reference number (b)(4)),it cannot be definitively concluded that the pump caused or contributed to the customer¿s mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is (b)(4) for the period of january 2013 to august 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history of mastitis.Riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.However in this case, the mother¿s mastitis required prompt medical attention for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
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