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Model Number 380675-04 |
Device Problem
Physical Resistance/Sticking (4012)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/16/2022 |
Event Type
malfunction
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Manufacturer Narrative
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The intuitive surgical, inc.(isi) field service engineer (fse) followed up with the customer and was informed that the position of the bed and the orientation of the system set-up was the issue.The next procedure was performed with no issues.No site visit was conducted.The system was working properly and no additional action was required.A review of the site's complaint history does not show any additional complaints related to this product.No image or video clip for the reported event was submitted for review.A review of the site's system logs for the reported procedure date was conducted by isi technical support when the customer called for support.Investigation found no errors occurred during the surgical procedure that were related to the reported complaint.No image or procedure video was provided for review.This complaint is not reportable due to the following: system unavailability after start of a surgical procedure could lead to the procedure to be converted and may lead to an injury due to the patient¿s inability to tolerate a conversion.While there was no harm or injury to the patient, the reported failure mode could likely cause or contribute to an adverse event if it were to recur.
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Event Description
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It was reported that during a da vinci-assisted hysterectomy surgical procedure, an issue with arm 1 was noted.The caller stated they were unable to rotate it fully and that surgeon converted to the laparoscopic procedure before calling in.An intuitive surgical, inc.(isi) technical support engineer (tse) found no errors in logs and the site stated that the surgeon might have had a cannula too far up.The customer had a case to follow and would call back if the issue returns.The site completed the procedure laparoscopically with no reported injury.Isi made multiple follow-up attempts to obtain additional information.However, no further details have been received as of the date of this report.
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Search Alerts/Recalls
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