Manufacturer's investigation conclusion: the reported event of the system controller delivering ¿shocks¿ to the patient was not confirmed.The log file provided from this system controller (serial number (b)(6)) contained data within the timeframe of the reported event spanning approximately 1 day ((b)(6) 2022 per timestamp).The pump maintained speeds equal to the low speed limit throughout the data, as the fixed speed and low speed limit were set to the same value.No atypical events were observed throughout the data.The system controller was not returned for analysis.The root cause of the reported event was unable to be conclusively determined through this analysis.Review of the device history record for system controller, serial number (b)(6), showed the device was manufactured in accordance with manufacturing and quality assurance specifications.The heartmate 3 patient handbook (rev.C, section 2 ¿how your heart pump works,¿ section 3 ¿powering the system,¿ section 4 ¿living with the heartmate 3,¿ and section 6 ¿caring for the equipment¿) instructs the user on how to properly maintain their equipment, including the system controller and the mpu, in such ways that would avoid the user feeling an electrical shock.The heartmate 3 patient handbook (rev.C, section titled "emergency contact list") cautions users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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