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Additional information: facility has advised that the plastic protection could be removed normally.Investigation findings: shunt tunneler (990010) was not returned for evaluation; therefore, an evaluation of the device could not be performed.Lot number information has been provided; therefore, device history record (dhr) was reviewed, and no anomalies were found.Without device to investigate, complaint is deemed unverifiable and its exact root cause undetermined.A possible cause of blocked handle of the malleable tunneler could be related to a too short polyamide thread length (if the thread could not be removed, which was not the case as confirmed by user), or related to excessive force with rotation applied on the handle when inserted in the patient (leading to deform the cannula at the handle level, blocking it).If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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