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It was reported that, while mapping the femur in a cori sawbones demo, they received an error saying: "camera disconnected re-establish connections and press continue to reinitialize the tracking system".They pressed continue and received the following error: "camera failed to reinitialize".They press continue to try again.They went to check the ethernet cable and observed two solid red lights on the back of the camera.They exited the case, swapped ethernet cables, and when they got to the connection screen, the camera would not connect.They powered down the system and rebooted it.When they got back to the connection screen, the camera was able to connect.However once again, when they painted the femur the camera had the same set of errors as described above.Quality recommended resetting the shock sensor.They attempted to perform this; however, when they were in the code input screen, the console was unable to connect with the camera.It said "searching for devices.Error: cannot fins any device".They restarted the system and tried this again and received the same error.Finally they attempted to get through registration as quickly as possible to see if they could get to the planning screen.They were able to do this and the camera did not go down.They even collected joint laxity and burred the distal femur.After that, they opened a uka case and went through the entire workflow except for cutting.No case involved; therefore, there was no patient involvement.It is unknown if the issue is from camera or console.
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Section h3, h6: the real intelligence tracking camera, part number rob10025, serial number (b)(6), intended for treatment was not returned for evaluation.A relationship between the reported event and the device could not be established.A complaint history review for similar reported/confirmed complaints has identified prior events.A review of manufacturing records indicate the device met all specifications upon release into distribution.The failure mode and associated risk have been anticipated within the risk file.As a result of the risk assessment the quality team has been notified for further investigation.Although the reported problem was not confirmed through a visual or functional evaluation, factors contributing to the reported symptom may have been associated with a catastrophic failure of the camera.Based on the investigation, the need for a corrective action is not recommended or required at this time.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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