Model Number ROB10024 |
Device Problem
Unintended Application Program Shut Down (4032)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/15/2022 |
Event Type
malfunction
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Event Description
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It was reported that during a cori assisted tka surgery, the cori had an internal error at tibia checkpoint definition.They proceeded to reentered case, recalibrated but received same error at same step.They restarted the real intelligence cori, started new case but still received same error.Also, the real intelligence robotic drill had a "robotic drill disconnected" error.They used a new robotic drill in a new case and moved forward with no issues.The procedure was completed, with a non-significant delay, using a s+n back-up device.Patient was not harmed beyond the problem reported.After the case they did a drill test on device and passed.
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Manufacturer Narrative
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Internal complaint reference: case(b)(4).
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Manufacturer Narrative
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H3, h6: the real intelligence cori, pn: rob10024, sn: (b)(6) used for treatment was not returned to the designated complaint unit for evaluation, therefore visual and functional inspections could not be performed.The software files were downloaded from the device and provided for investigation.Log file review confirmed an intraop error at the checkpoint definition screen twice in case id: (b)(4), and the same error in the following case, case id: (b)(4).A known software bug exists for the internal error occurring at checkpoint definition or checkpoint verification and is under further investigation.This situation is captured in the risk assessment released at the time of the complaint.The failure mode and associated risk have been anticipated within the risk file and that the documented risk level is still adequate.A review of manufacturing records indicate the software met all specifications upon release into distribution.A complaint history review found similar reports.A review of prior escalation actions was performed and found no actions that are applicable to the scope of the reported complaint.This issue will be continuously monitored through complaint investigation and post market surveillance.
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Search Alerts/Recalls
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