It was reported that patient (pt) reported experiencing tremors, and symptoms of dystonia, since around the time they received a replacement recharger.Patient stated they were afraid to use the new recharger as they believed the recharger may have been related to the symptoms.It was found during troubleshooting that the ins was off.Patient services (pss) reviewed how to turn therapy back on.Patient was able to turn therapy on during this time, and felt some discomfort in their ears, mouth, and tongue, but within a couple of minutes, patient stated discomfort was going away.Patient confirmed battery level of ins to be 75% at the time of call and for the past 3 days.The troubleshooting steps that were taken on the call resolved the issue.
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