The reported event of unexpected reset, failure to interrogate and error message was confirmed.The device was received in reset condition.The device image could not be saved.A new battery was attached, product code reloaded, and analysis performed indicated normal device functionality and reset condition could not be reproduced.Longevity assessment found the device does not meet longevity estimation.The battery was recovered after detaching from device, indicating the battery is normal and not the reason for reset.The cause of the reported event was inconclusive.
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