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The complaint investigation for falsely elevated alinity c total bilirubin results, when compared to point-of-care-testing (poct), included a review of data and information provided by the customer, ticket trending review, labeling review, and device history record review.Trending review determined no related trend for falsely elevated results for the product.Return testing was not completed as returns were not available.A review of the product labeling concluded that the issue is sufficiently addressed.Manufacturing documentation for the likely cause list number were reviewed and did not identify any issues.File samples were not tested, as file sample testing of the reagent would not address the customer question of correlation between methodologies.Based on all available information and abbott diagnostics' complaint investigation, no systemic issue or product deficiency with the alinity c total bilirubin reagent, lot number 60494uq09, was identified.
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