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The investigation was performed based on expert discussions (considering complaint description, cs reports, system history, system log files, c-part).During a procedure, the system entered "bypass" mode.The "bypass" mode is a mitigation for different potential failure scenarios, so that a procedure can be aborted in a controlled manner if necessary.Since a reboot did not solve the problem, the upcoming procedure was performed using an alternative system.The problem was solved by siemens healthineers service by replacing the real-time computer (rtc) and the fiber optic cables of the imaging systems.Log file analysis as well as the rtc investigation confirmed a hardware defect in the rtc.The occurrence rate of the aforementioned error pattern was checked.A possible error accumulation or even a systematic error, which leads to a corrective action of the installed base, could not be determined by the investigation.The incident described in the event was not classified as a reportable adverse event after detailed investigation.Neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.The corresponding probability according to the risk analysis is in the range of inconceivable.
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